Terms of service

Please read these terms and conditions carefully. Our technology and encryption support secure online transactions. Customers must provide full and accurate information. All information provided to us will be treated in confidence. Any new features or tools added to our website shall also be subject to these Terms and Conditions. You can review the most current version of the terms and conditions at any time on our website. We reserve the right to update, change and replace any part of our Terms and Conditions at any time. Your continuous use and access to our website constitutes your acceptance of those changes.

AMENDMENT IN SERVICES OR PRICES

Prices of our products are subject to change without notice. The prices and shipping charges shown while placing an online order do not include any duties/levies for any country. Articles offered on the website are subject to availability at the time of placing your order. Idrees Leather reserves the right to alter or discontinue any service (or any part of content thereof) without notice.

DELIVERIES - DOMESTIC

We will endeavor to deliver all orders within 2 to 7 working days for deliveries within Pakistan. If you are using the cash-on-delivery (COD) method for delivery in Pakistan, it is mandatory that you pay the exact amount in cash at the time of delivery.

DELIVERIES - INTERNATIONAL

For international orders, please allow up to 4 to 13 working days for delivery via courier. Any customs, excise, or other duties and levies (if applicable) are to be paid by the customer.

REFUND AND EXCHANGE POLICY

Idrees Leather strictly follows a No Refund policy. Personalized items cannot be returned or exchanged in any situation. However, an exchange may be allowed in exceptional cases, subject to: proof of purchase; items not personalized; items unused, tags intact, in original packaging. Items purchased from the retail store cannot be sent for exchange through courier - exchangeable at retail stores only. Complaints must be raised within 3 working days after receiving the parcel; customer support takes around one week to process the claim.

ORDER CANCELLATION

You may cancel your order any time before it is processed. Idrees Leather may also cancel orders for reasons such as incomplete information, no response to a query, or unconfirmed bank transfer payment reference after 3 working days.

CURRENCIES OTHER THAN PKR

All prices are displayed in PKR; currency conversion shown is estimated, actual price is converted from the prevailing USD exchange rate; bank charges/commission for conversion are borne by the customer.

COLOR VARIATION

Colors shown may vary slightly from the actual product due to natural leather variation and screen differences.