Refund policy

WHAT IS YOUR SIZE EXCHANGE POLICY?

In the event you are unsatisfied with the size you purchased and would like to receive a different size, you are welcome to send your purchase back to our E-commerce team by contacting us via email at info@idreesleather.com or WhatsApp +92 300 4240483 within 10 days of the delivery date. The product(s) must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER A REFUND?

We do not offer any refunds. All cases will be handled through exchange only. In the case of exchange, shipping and handling charges will not be refunded.

INTERNATIONAL ORDERS

Currently, Idrees Leather does not have a return policy for international orders as all products in the order are individually checked by the QC department before packing and handing over to the courier. If the customer refuses to accept the order at the time of delivery, Idrees Leather is not obliged to return, refund, or compensate the amount of the order. In special cases, if the exchange is approved, customers are required to dispatch and return our products at our provided store location to be further checked, and if an issue is found, the customer will be facilitated accordingly. Return charges are to be borne by customers. Articles purchased on sale are not qualified for exchange. Customized orders including alterations made to measure cannot be refunded or exchanged; however, if you received an incorrect measurement you can send us pictorial evidence of the error and we will try to fix the issue.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges during a sale or on a discounted product are only applicable if the product received does not match the product you ordered.