Idrees Leather

Shipping-Policy

  • All the orders which are in stock are dispatched within 48 hours.
  • Customize orders are dispatched within 3 to 5 working days.
  • Order will be received to the Uk, USA, and other countries of Europe within 7 to 14 days.
  • Order towards Middle East Countries will be delivered in 7 to 14 days.
  • Order towards Asia will be delivered in 5 to 9 days.
    Important :
  • All deliveries are for working days (not including weekends and public holidays).

Returns

If you have to return your order for any reason, please do so as follows:-

  • Repack the item/s in the same box or package it arrived in.
  • Please enclose either a copy of the invoice or a separate note with your name and address, stating whether you require an exchange or a refund.
  • For goods valued at less than $250 please return them to us by ‘Standard Parcel Post’ at your local Post Office. It is not necessary to pay for additional insurance.
  • For goods valued at $250 to $500, please return them to us by Special Delivery Post. This method automatically insures the parcel for up to $500.
  • For goods valued at over $500, please contact us by telephone for advice on how to proceed with the return.
  • We usually receive returned parcels within two to three days and can replace or refund at that time, but please allow up to seven working days from the date we receive it back for refunds to be processed.
  • Return delivery costs are only refunded in the event of an error on our part. We will not refund costs in excess of the methods advised above.
  • If you require a different size, we do not charge to send a replacement to you, although you do need to return the original to us first. Please let us know before returning any item.
    In the unlikely event that a product is faulty, erroneously sent or damaged during delivery we will exchange the product or provide you with a full refund upon receipt of the returned product with proof of purchase and details of the fault or damage.
  • If the item sent is a good fit, but just not what you were looking for, we will provide a refund for the cost of the item once it is returned to us as long as it is done so in the same condition you received it within 7 working days of receipt of the parcel from our courier. (special extensions can apply, please call for details)
    Notification of any defect must be made within 14 days of the product being delivered to you